Urchin

[Woman] 'How did it feel? 413 00:32:11,265 --> 00:32:12,901 - 'Good.' - Alright. 414 00:32:13,033 --> 00:32:15,369 'Try it again.' 415 00:32:15,503 --> 00:32:18,038 You're going to be just fine. 416 00:32:20,007 --> 00:32:22,075 'Try it again.' 417 00:32:22,209 --> 00:32:24,445 You're in the driver's seat. 418 00:32:26,681 --> 00:32:29,082 'Try it again.' 419 00:32:29,216 --> 00:32:31,418 You're in the driver's seat. 420 00:32:32,186 --> 00:32:34,254 'Well done.' 421 00:33:16,096 --> 00:33:18,566 [Ramona speaking Ukrainian] 422 00:33:20,467 --> 00:33:22,570 [Footsteps approaching] 423 00:33:26,273 --> 00:33:27,307 You're late. 424 00:33:27,441 --> 00:33:29,677 [Continues in Ukrainian] 425 00:33:34,749 --> 00:33:36,584 [Oven beeping] 426 00:33:39,253 --> 00:33:41,923 Hey, I'll be back in five. You'll be okay? 427 00:33:42,055 --> 00:33:44,491 Yeah, just finish prepping for me. 428 00:33:44,626 --> 00:33:45,693 Mike, 429 00:33:45,827 --> 00:33:47,461 - someone wants to speak to you. - What? Who? 430 00:33:47,595 --> 00:33:49,597 A customer not happy with the food. 431 00:33:49,731 --> 00:33:50,965 Table five. Steak. 432 00:33:51,098 --> 00:33:54,468 - You did table five, right? - Yeah, well, Diego... 433 00:33:54,602 --> 00:33:57,337 No, I cooked the steak. Yeah. Can you get Franco? 434 00:33:57,471 --> 00:33:59,106 - Is he in his office? - He's in a meeting. 435 00:33:59,239 --> 00:34:00,542 Look, I'm in the middle of service. 436 00:34:00,675 --> 00:34:02,109 Diego's just gone out five seconds ago. 437 00:34:02,242 --> 00:34:03,410 Can you just go get him? 438 00:34:03,545 --> 00:34:04,746 He said he wants to speak to the chef. 439 00:34:04,879 --> 00:34:06,079 Can you speak to him really quickly? 440 00:34:06,213 --> 00:34:08,683 Okay, yup! Coming. 441 00:34:08,816 --> 00:34:10,384 [Oven beeping] 442 00:34:16,256 --> 00:34:18,960 Hi. Is everything okay? 443 00:34:19,092 --> 00:34:21,328 Well, no, not really. 444 00:34:21,461 --> 00:34:24,298 I hate to do this, I really do... 445 00:34:24,431 --> 00:34:27,035 - Would you eat that? - What's wrong with it? 446 00:34:27,167 --> 00:34:28,636 It's just red raw. 447 00:34:28,770 --> 00:34:30,872 - You did ask for medium rare. - No, don't say that. 448 00:34:31,005 --> 00:34:32,272 Did you not ask for medium rare? 449 00:34:32,406 --> 00:34:34,776 Just medium. And that's not even medium rare. 450 00:34:34,909 --> 00:34:37,244 Okay, well... You've eaten most of it now... 451 00:34:37,377 --> 00:34:39,146 I just had a few bites. 452 00:34:39,914 --> 00:34:41,516 Right... 453 00:34:42,884 --> 00:34:46,621 - I'm sorry you didn't enjoy it. - It's not about enjoying it. 454 00:34:46,754 --> 00:34:48,590 It's not cooked the way I asked for. 455 00:34:48,723 --> 00:34:50,758 That's why I'm saying something. You obviously didn't check it. 456 00:34:50,892 --> 00:34:52,727 But if you'd told me you weren't happy about it 457 00:34:52,860 --> 00:34:54,461 before you ate it all... 458 00:34:54,596 --> 00:34:56,296 Why has it, all of a sudden, become my fault? 459 00:34:56,430 --> 00:34:57,865 No, I'm not saying it's your fault... 460 00:34:57,999 --> 00:34:59,734 - Why are you arguing? - I'm not trying to argue... 461 00:34:59,867 --> 00:35:01,368 Look, it's... 462 00:35:01,501 --> 00:35:03,871 It's simple. If I'm paying for something, I expect it to be 463 00:35:04,005 --> 00:35:07,274 the way I asked for it in the first place, yes? 464 00:35:07,407 --> 00:35:08,843 I understand that, 465 00:35:08,977 --> 00:35:10,377 it's just I don't know what you want me to do about it. 466 00:35:10,511 --> 00:35:12,080 You've eaten most of it now. 467 00:35:12,212 --> 00:35:14,114 Look, I didn't want to say anything. 468 00:35:14,247 --> 00:35:17,484 I thought it's just worth saying something. 469 00:35:17,619 --> 00:35:21,254 - Do you want a new meal? - Yes. That'll be great. 470 00:35:34,134 --> 00:35:36,169 [Breathing heavily] 471 00:35:41,709 --> 00:35:43,511 [Exhaling] 472 00:35:47,381 --> 00:35:49,517 Nadia, thanks very much for the time. 473 00:35:49,651 --> 00:35:52,152 It'll just be five or ten minutes. 474 00:35:52,987 --> 00:35:55,188 So, um... 475 00:35:55,322 --> 00:35:57,058 So, next week, I'll be facilitating 476 00:35:57,190 --> 00:35:58,860 the meeting between you and Simon. 477 00:35:58,993 --> 00:36:01,428 Now, today, I want to try and assess if you're still 478 00:36:01,562 --> 00:36:03,397 in a safe headspace to go through with this. 479 00:36:03,531 --> 00:36:05,133 If there's any concerns at all, 480 00:36:05,265 --> 00:36:08,301 you just have to raise them to me, and we can go over them. 481 00:36:08,435 --> 00:36:10,972 Scott, do you mind... can you not do that voice? 482 00:36:11,105 --> 00:36:13,675 - What voice? - Y