Out of My Mind

"Let your fingers do the talking with this innovative"… 790 00:34:07,420 --> 00:34:09,756 "Join the conversation." 791 00:34:09,839 --> 00:34:11,049 "Medi-Talker." 792 00:34:11,132 --> 00:34:12,508 Hmm. It's called AAC. 793 00:34:13,092 --> 00:34:15,595 A-Augmentative and alternative communication. 794 00:34:18,056 --> 00:34:19,474 Sounds like it's for an illness. 795 00:34:19,557 --> 00:34:22,101 -She's 12 years old, Di. -Yeah, I-I know. 796 00:34:22,185 --> 00:34:23,603 She doesn't need to be pushed on a swing. 797 00:34:23,686 --> 00:34:24,854 She needs to be hanging out. 798 00:34:24,937 --> 00:34:31,110 She wants to be calling her friends on the phone and gossiping about boys and-- 799 00:34:31,194 --> 00:34:32,195 [Diane] I know. 800 00:34:33,529 --> 00:34:35,990 -How much is it? -Oh, it's easier said than done. 801 00:34:37,033 --> 00:34:38,910 -[Diane] How much? -Seventeen thousand dollars. 802 00:34:38,993 --> 00:34:40,036 Ah. 803 00:34:40,119 --> 00:34:42,330 That's just the device alone, not including add-ons. 804 00:34:42,413 --> 00:34:44,207 -What about insurance? -[Chuck] No. 805 00:34:44,290 --> 00:34:47,251 I talked on the phone for two hours with someone. [stammers] 806 00:34:47,877 --> 00:34:50,505 Did you explain? I mean, you can't take no from these people. 807 00:34:50,588 --> 00:34:51,714 Oh, I explained. 808 00:34:53,341 --> 00:34:54,342 I begged. 809 00:34:54,425 --> 00:34:55,468 I yelled. 810 00:34:55,551 --> 00:34:56,636 I apologized for yelling. 811 00:34:56,719 --> 00:34:59,222 I apologized for the tone of my apology until the lady said 812 00:34:59,305 --> 00:35:01,724 that her shift was over and that I had to call back on Monday. 813 00:35:01,808 --> 00:35:03,392 And now I don't know what I'm supposed to do. 814 00:35:03,476 --> 00:35:04,644 What am I supposed to do? 815 00:35:04,727 --> 00:35:07,271 You're supposed to bring in the big guns. 816 00:35:10,274 --> 00:35:11,859 Yeah, yeah, yeah. Okay. 817 00:35:12,568 --> 00:35:15,655 [employee 1] Good morning, this is Billander Insurance. Please hold. 818 00:35:15,738 --> 00:35:17,240 [phones ringing] 819 00:35:18,658 --> 00:35:20,701 [employee 1] Thank you for calling Billander Insurance. 820 00:35:21,202 --> 00:35:22,411 Hi. 821 00:35:22,495 --> 00:35:24,455 Oh. Hi. Can I help you? 822 00:35:24,539 --> 00:35:26,833 [Diane] Uh, no, I don't think so. 823 00:35:26,916 --> 00:35:29,585 What's your, um… [smacks lips] …your supervisor's name? 824 00:35:29,669 --> 00:35:31,087 -Oh, Mrs. White. -Yeah. 825 00:35:31,170 --> 00:35:32,338 -Oh, I love your blouse. -Thank you. 826 00:35:32,421 --> 00:35:34,549 And what's Mrs. White's boss's name? 827 00:35:34,632 --> 00:35:36,217 -Mrs. White's? -Yeah. 828 00:35:36,300 --> 00:35:37,468 -Mr. Potts. -Okay. 829 00:35:37,969 --> 00:35:39,554 But he's the vice president of the company, 830 00:35:39,637 --> 00:35:40,972 so he doesn't usually do that much-- 831 00:35:41,055 --> 00:35:43,015 Oh, "Leonard Potts." I see it. Thank you so much. 832 00:35:43,099 --> 00:35:45,143 -I'm gonna sit there and wait. -He doesn't usually help people. 833 00:35:45,226 --> 00:35:46,811 -That's not-- -[Diane hums] 834 00:35:50,398 --> 00:35:51,858 You-- You're just gonna sit there? 835 00:35:52,441 --> 00:35:54,402 Yeah. I'll just wait. 836 00:35:56,320 --> 00:35:57,363 [humming] 837 00:35:57,446 --> 00:36:00,074 [employee 2] There's a woman sitting right outside your-- 838 00:36:00,158 --> 00:36:02,493 -[Diane] Tell him I have plenty of time. -She's got plenty of time. 839 00:36:02,577 --> 00:36:03,828 -No, she, um-- -[humming] 840 00:36:03,911 --> 00:36:05,079 [employee 2] She's-- I think-- 841 00:36:05,580 --> 00:36:06,956 She took out knitting, sir. 842 00:36:08,040 --> 00:36:09,167 What do you think of these? 843 00:36:11,544 --> 00:36:13,838 "Not cool." 844 00:36:15,089 --> 00:36:16,716 Hey, do you have these in any other color? 845 00:36:17,383 --> 00:36:20,344 I think she was thinking of maybe, you know, something a little cooler. 846 00:36:20,428 --> 00:36:21,429 [groans] 847 00:36:23,097 --> 00:36:25,224 These are the only kind that fit her pronation. 848 00:36:25,892 --> 00:36:27,727 -Okay. -[cell phone rings] 849 00:36:30,771 --> 00:36:33,774 -[Melody vocalizes] -Hey, did you chain yourself to a desk? 850 00:36:33,858 --> 00:36:36,068 -[Diane] After all that, it went well. -[whispering] It's your mom. 851 00:36:36,152 --> 00:36:38,112 I mean, well, they wanna get her assessed. 852 00:36:38,196 --> 00:36:39,405 Oh. 853 00:36:40,239 --> 00:36:43,826 I mean, I guess before they pay for her to talk, 854 00:36:43,910 --> 00:36:45,995 they wanna make sure she has something to say. 855 00:36:47,830 --> 00:36:50,249 -Are you feeling a bit nervous? -[coos] 856 00:36:52,043 --> 00:36:54,587 [Melody] Okay. I've done, like, a hundred of these. 857 00:36:55,546 --> 00:36:57,423 No sweat, Melody. You got this. 858 00:36:59,050 --> 00:37:00,551 Here's what we're going to do. 859 00:37:01,093 --> 00:37:04,096 We're going